If Face ID is not working on your iPhone, follow these steps
to troubleshoot and resolve the issue:

Step 1: Check Basic Conditions

1. Clean
   the Face ID Sensors:
• Use
  a soft, lint-free cloth to clean the top of your iPhone, where the
  TrueDepth camera is located. Ensure it’s free of dirt, smudges, or
  debris.
2. Remove
   Obstructions:
• Make
  sure nothing is covering your face (e.g., sunglasses, masks not
  compatible with Face ID) or the TrueDepth camera.
3. Check
   Lighting Conditions:
• Ensure
  you are in adequate lighting. While Face ID works in various conditions,
  very low or overly bright light might cause issues.

Step 2: Restart Your iPhone

• Restarting
  can resolve minor software glitches.
• For
  iPhone X or later:
1. Press
   and hold the Side button and either Volume button until
   the slider appears.
2. Drag
   the slider to turn off the device.
3. After
   30 seconds, press and hold the Side button again until the Apple
   logo appears.

Step 3: Update iOS

• Ensure
  your iPhone is running the latest version of iOS:
1. Go
   to Settings > General > Software Update.
2. If
   an update is available, download and install it.

Step 4: Reset Face ID

1. Go
   to Settings > Face ID & Passcode.
2. Enter
   your passcode.
3. Tap Reset
   Face ID.
4. Set
   up Face ID again:
• Tap
  Set Up Face ID, follow the on-screen instructions, and move your
  head slowly in a circle to complete the scan.

Step 5: Check Face ID Settings

1. Navigate
   to Settings > Face ID & Passcode.
2. Ensure
   Face ID is enabled for the features you want (e.g., iPhone Unlock, App
   Store, etc.).
3. Make
   sure the option Require Attention for Face ID is toggled on or off
   according to your preference.

Step 6: Test Face ID in Safe Mode

• Safe
  Mode can rule out third-party app interference.
1. Restart
   the iPhone and hold the Volume Down button during startup.
2. Test
   Face ID functionality.

Step 7: Check for Hardware Issues

• If
  the above steps don’t work, the issue may be hardware-related. Check:
• If
  your iPhone has physical damage.
• If
  the TrueDepth camera is misaligned or broken.

Step 8: Contact Apple Support

• If
  the problem persists, contact Apple Support or visit an Apple Store.
1. Use
   the Support app or go to the Apple Support website.
2. Schedule
   a Genius Bar appointment if hardware repair is needed.

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